Community Living Services (CLS) is a large nonprofit corporation that promotes “community inclusion, full citizenship, and a self‐determined life” for people of all ages with developmental disabilities. The organization has undertaken significant transformation in the past 15 years. This report focuses on that transformation, particularly with respect to community living services.1 It is based on a site visit to CLS, Inc. in May 2009, which included interviews with administrators of CLS and contracted service providers, direct support staff, individuals with disabilities, and family members, as well as review of documents.